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Rob132's avatar
Rob132
Explorer | Level 3
4 months ago

I can't install the Dropbox desktop application, why?

Hi, I also have this installation problem.  I upgraded my PC and Dropbox failed.  So I completely uninstalled it - including those folders the "advanced reinstall" tells you not to...  I assumed I j...
desktop
Install
windows
Rob132's avatar
Rob132
Explorer | Level 3
4 months ago

Hi Jay,

I replaced the motherboard and processor.  I gradually rebuilt the new PC, so initially my Dropbox folder (not on C:) was absent.  Eventually Dropbox stopped complaining about this - possibly because I added the drive.  But it still complained that it couldn't start.  I uninstalled it using Wise Uninstaller - default failed so I had to force it.  I also did a little tidying-up...

"Was your installation of Windows unaffected by the change in hardware?"

Well, I am getting far too many BSODs to stay sane.  I may have to wait until everything is stable before trying again.  But I have tried the offline installer you recommend and it also fails...

PS.  Dropbox is still working fine on my phone...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the info. If the default uninstaller didn't work, and you used a third party uninstaller, then it could've affected the program in some way.

Could you try the advanced re-installation steps again, if you're not on a Dropbox Basic plan with more than 3 devices connected?

  • Rob132's avatar
    Rob132
    Explorer | Level 3
    4 months ago

    Sorry, been away...

    Just tried again and get the same message:

    Makes no difference whether I run 'DropboxInstaller.exe' or 'Dropbox 229.4.5197 Offline Installer.x64.exe', as Administrator or not.

    I guess there has to be something still hanging around causing it to fail.

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