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frk000001's avatar
frk000001
New member | Level 1
11 months ago
Solved

I can't log in to my device, because I have 4 devices connected but one is duplicated.

Hi I've an issue for few days now and cannot find a solution so far I'm using dropbox basic for 3 devices, between my windows pc and my 2 phones (android and ios) since few days (last release?)...
null
account access
desktop
security
  • frk000001's avatar
    frk000001
    10 months ago

    Hi

    Yes I did delete the duplicate many times

    I've try the old fashion solution: remove db and install it again, so far so good...

    Thanks anyway for the support 

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi frk000001, thanks for bringing this to our attention.

Are you trying to log in on a new profile on your computer, or a virtual machine of some kind?

Each device is considered to be an individual profile on a physical device. How many devices do you see on this page?

This will help me to assist further!

frk000001's avatar
frk000001
New member | Level 1
11 months ago

Hi Mark 

Thank you for taking my issue

No I've changed nothing on my computer, it's a normal win 11 without virtual machine 

Regard

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey frk000001!

    Have you tried removing the "duplicate" device via your Security tab? If yes, does this resolve the issue or do you encounter any errors? 

    • frk000001's avatar
      frk000001
      New member | Level 1
      10 months ago

      Hi

      Yes I did delete the duplicate many times

      I've try the old fashion solution: remove db and install it again, so far so good...

      Thanks anyway for the support 

       

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