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dardar4's avatar
dardar4
Explorer | Level 3
5 days ago

I can't log in to the desktop app on Windows 11; I see an "access is denied" error message.

Application Affected Dropbox Device Lenovo laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox 242.4.5815 Offline Installer.x6...
desktop
Error Messages
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 day ago

Thanks for the visual, dardar4. Did you also restart your device (after removing the Dropbox app that had been installed via the Microsoft Store), and you keep seeing the same error message?

dardar4's avatar
dardar4
Explorer | Level 3
1 day ago

yes i did
same error message

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