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hattienixon's avatar
hattienixon
New member | Level 2
10 days ago

I can't log into the correct account in the Dropbox desktop app on Mac OS

Application Affected Dropbox  Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.5 (24F74) Dropbox App Version (if using the app) 237.4.5655 Question or Is...
account access
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 days ago

Hi hattienixon, thanks for joining the Community.

I understand your frustration over this matter. If it's still logging into the same Dropbox account, then there are still settings on the computer which automatically log it into that account.

To remove those settings, we'll need to do an advanced reinstallation of the app. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

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