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torrmundi's avatar
torrmundi
Helpful | Level 6
2 years ago

I can't move my Dropbox folder from D: to C: after reinstalling the app

After Windows 11 Home crashed, I had to rebuild the OS and then reinstall Dropbox. I had been using d:\Dropbox as my folder location. But Dropbox started using c:\Users\<username>\Dropbox\.   Now...
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torrmundi's avatar
torrmundi
Helpful | Level 6
2 years ago

Yes, sync onto c: is finished.

The Unlink hyperlink (https://help.dropbox.com/account-access/sign-in-out#How-to-log-out-of-your-Dropbox-account) doesn't show unlinking, it shows logging out. Are they synonymous?

 

After logging out of Dropbox (I assume that is what was  intended), I cannot copy from c: to d: or even f: (a micro SD device) files - they are all read-only. Oddly, Disk Management shows c: d: and f: as Online, not Read Only status.

 

Ok, I deleted the c: Dropbox folder, and after selecting folders for sync, I directed Dropbox to use d: root as the new folder. It replaced that with d:\Dropbox (as I intended). But then it gave a warning message: "There's already a folder or file named Dropbox. Dropbox will rename your existing folder or file named "Dropbox" to finish installing"  That's ominous - it seems like it will download all the files instead of reindexing as you said.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Yes, you’re correct; unlinking and logging out of the Dropbox app are basically the same thing (sorry, I should’ve clarified above). 

 

About the error message you mention after assigning the Dropbox folder to your d:\ drive again, can you select the parent folder of the filepath, like in the example I mentioned above ("if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox", you'll want to select the folder "D:\OtherDrive\Folder”)? 

 

Does that help?

  • torrmundi's avatar
    torrmundi
    Helpful | Level 6
    2 years ago

    I tried to make that clear that I have done that. The actual folder is d:\Dropbox. I entered d:\ (the root of d:). It then changed that to d:\Dropbox and gave the error when I saved.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, I see. Can you upload a screenshot of the error you’re getting, as well as the actual location of the Dropbox folder on your d:\ drive? 

       

      I’d like to have a visual and check what else we can try.

      • torrmundi's avatar
        torrmundi
        Helpful | Level 6
        2 years ago

        Here you go.

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