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Gidders's avatar
Gidders
Explorer | Level 3
7 months ago

I can't open my Excel files via the mobile app and 2FA keeps saying the code couldn't be sent.

Dropbox has been working fine on my phone (Samsung S23) but today when I tried to open an excel spreadsheet it asked me to sign in to link my  Dropbox to Microsoft. I followed the steps & ticked don'...
account access
Android
Mobile
Gidders's avatar
Gidders
Explorer | Level 3
7 months ago

Oh, & although my account now says three devices, my phone is listed twice again???

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for the additional info and screenshots, Gidders.

I'm glad to see that you were able to sign in to the Dropbox app. Do you actually have 2FA enabled for your account?

If you try to login to your account online from a browser that's not already signed in, are you asked to provide your 2FA code?

Also, after you get asked to sign in to link your Microsoft account, are you able to open your Excel file and edit it as normal?

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