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Dropbox says no internet connection when trying to sign in to the Android mobile app
I am trying to sign into Dropbox on my new Samsung phone.
Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone. BUT I HAVE!
I am not trying to upgrade, just signing in.
I have uninstalled Dropbox on my old phone.
Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?
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Hello,
Just tried Data only, it's the same.
Andoid 13
Dropbox v. 358.2.4
Sorry, Android 14
After filling in my email address and password I get as far as filling in the security code and then the “you need an internet connection to upgrade your account” pops up.
Yes, I have tried several times uninstalling the app, restarting the device and then reinstalling it.
Installing it from google play and also from the Dropbox website on my computer.
I don't understand why it lets me fill in the security code and then crashes.
I have a new phone with 256GB with 50GB taken up.
- Megan
Dropbox Community Moderator
Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?
Hello,
Just checked how many devices I have connected.
Looks like I forgot to unlink my old phone 🙈🙈 Silly me 😂
Everything is working now 😁
Thank you for ypour help 👍
