Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
2 years ago
Solved

Dropbox says no internet connection when trying to sign in to the Android mobile app

I am trying to sign into Dropbox on my new Samsung phone.   Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!   I am n...
account access
Android
Error Messages
Mobile
  • Megan's avatar
    Megan
    2 years ago

    Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

     

RiaT's avatar
RiaT
Explorer | Level 4
2 years ago

Yes, I have tried several times uninstalling the app, restarting the device and then reinstalling it.

Installing it from google play and also from the Dropbox website on my computer.

I don't understand why it lets me fill in the security code and then crashes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It is strange indeed.

 

Can you send us a screenshot of the error, RiaT?

 

Also, can you confirm that you have at least 500mb of space available on the device itself (not your Dropbox space)?

  • RiaT's avatar
    RiaT
    Explorer | Level 4
    2 years ago

    I have a new phone with 256GB with 50GB taken up.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

       

      • RiaT's avatar
        RiaT
        Explorer | Level 4
        2 years ago

        Hello,

        Just checked how many devices I have connected.

        Looks like I forgot to unlink my old phone 🙈🙈 Silly me 😂

        Everything is working now 😁

         

        Thank you for ypour help 👍

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