Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
2 years ago
Solved

Dropbox says no internet connection when trying to sign in to the Android mobile app

I am trying to sign into Dropbox on my new Samsung phone.   Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!   I am n...
account access
Android
Error Messages
Mobile
  • Megan's avatar
    Megan
    2 years ago

    Hey RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

     

RiaT's avatar
RiaT
Explorer | Level 4
2 years ago

Hello,

Just checked how many devices I have connected.

Looks like I forgot to unlink my old phone 🙈🙈 Silly me 😂

Everything is working now 😁

 

Thank you for ypour help 👍

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Awesome news RiaT!

 

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