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Gidders's avatar
Gidders
Explorer | Level 3
7 months ago

I can't open my Excel files via the mobile app and 2FA keeps saying the code couldn't be sent.

Dropbox has been working fine on my phone (Samsung S23) but today when I tried to open an excel spreadsheet it asked me to sign in to link my  Dropbox to Microsoft. I followed the steps & ticked don'...
account access
Android
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi from me to, Gidders! I’m curious if you’re only having this issue when opening Microsoft Excel files via your Dropbox mobile app; have you tried with Microsoft Word files, too?

As for the issue you’re having with 2FA, can you try to disable the feature, re-enable it, and let me know if the same error appears when trying to log in to Dropbox from a different browser?

Gidders's avatar
Gidders
Explorer | Level 3
7 months ago

I don't have an issue with Word.

I've disabled 2FA, opened an Excel file, signed in to link Excel & then I can open Excel files

When I re-enabled 2FA I still get the the same 2FA text message couldn't be sent message 😭

So I've disabled 2FA & the re-enabled it using an authenticator app which is a work around - I hope I never need to authenticate by phone / SMS 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for testing this further! To clarify, the issue doesn’t persist when you use the authenticator app, right? It’s only when being asked for the 2FA code via SMS that you’re having this issue.

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