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damosol's avatar
damosol
Explorer | Level 3
2 months ago

I can't sign in on Safari, but I can sign in on Firefox

Ive always signed into my account on safari but  for some reason it will no longer let me sign in . 

I can sign in on firefox .

Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated 

account access
Web

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  • damosol's avatar
    damosol
    Explorer | Level 3
    2 months ago

    im not aware of any updates ive certainly not done ant manually or added any extensions

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Have you recently updated Safari, or added any new extensions?

    It's likely that a setting in Safari is preventing the Dropbox site from loading correctly.

  • damosol's avatar
    damosol
    Explorer | Level 3
    2 months ago

    hello ive cleared cache and all history try signing in all im getting is a grey bar with the black square and white marks going around and around 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi damosol​, thanks for messaging the Community.

    Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your Safari browser entirely?

    Let me know how it goes!

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