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damosol's avatar
damosol
Explorer | Level 3
2 months ago

I can't sign in on Safari, but I can sign in on Firefox

Ive always signed into my account on safari but  for some reason it will no longer let me sign in . 

I can sign in on firefox .

Ive downloaded the app to see if that helps but its asking me to sign in on safari to set up the app so i cant do that either . any help much appreciated 

account access
Web

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  • damosol's avatar
    damosol
    Explorer | Level 3
    1 month ago

    I have no extensions the screen in completley empty i just checked using the link you sent 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    It's likely that something in Safari is preventing you from logging into the Dropbox site directly. 

    I'd recommend trying to reset the entire browser entirely or creating a new profile to see if this helps.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey damosol!

    Have you tried what my colleague Jay suggested by any chance? 

    I'd also suggest you make sure that Safari is up to date. That way you can prevent compatibility issues.

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