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donnybrook37a's avatar
donnybrook37a
New member | Level 2
4 years ago

 Hi Walter, error message below.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 154.4.5363
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 797e4003-6631-4565-adcb-0230b50f6866
pid: 34300
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Jerry\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Jerry\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\154.4.5363\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\154.4.5363\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Jerry.000\AppData\Local\Temp
TEMP: C:\Users\Jerry.000\AppData\Local\Temp
tempdir: 'C:\\Users\\Jerry.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\Jerry.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7878, in main_startup
File "dropbox\client\main.pyc", line 2735, in initialize
File "dropbox\client\main.pyc", line 1630, in startup_low
File "dropbox\client\main.pyc", line 1229, in safe_makedirs
File "dropbox\fsutil.pyc", line 655, in safe_makedirs
File "dropbox\overrides.pyc", line 238, in makedirs
File "dropbox\overrides.pyc", line 251, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Jerry\\AppData\\Local\\Dropbox'

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi donnybrook37a, thanks for the error log!

 

As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device?

 

Do you still see the same error upon the Dropbox app startup?

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