Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for letting us know, WickedFeline.

 

Do you have any security program that might be blocking Dropbox? Like an antivirus, VPN, firewall etc.?

 

If so, try disabling them, to see if that helps.

WickedFeline's avatar
WickedFeline
Explorer | Level 3
3 years ago

Hi Hannah,

 

I have the built in Windows Firewall, and AVG as my Anti-virus, which I have disabled and tried to run dropbox with as well, but I still get the same message appearing.

It works fine on my laptop, so I don't believe its an account issue, but something that is happening simply with what is on my desktop.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi WickedFeline, can you also try to follow these steps for an advanced re-install, and let us know how it goes?

    • WickedFeline's avatar
      WickedFeline
      Explorer | Level 3
      3 years ago

      Hi Megan,

       

      I worked through those steps prior to posting this issue, and I've just run through it again and still the same. The only real difference, is I've just had a new pop-up appear, 

       


      I have Microsoft Visual C++ 2015-2022 Redistriubtable - 14.36.32532 installed currently.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey WickedFeline, sorry to jump in here.

         

        I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

         

        Could you try installing the latest, stable version of the app from this page directly and let us know how it goes?

         

        If you have any security programs or 3rd party apps that could be causing issues running on your computer, you might need to temporarily disable it as well. 

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