Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi WickedFeline, can you also try to follow these steps for an advanced re-install, and let us know how it goes?

WickedFeline's avatar
WickedFeline
Explorer | Level 3
3 years ago

Hi Megan,

 

I worked through those steps prior to posting this issue, and I've just run through it again and still the same. The only real difference, is I've just had a new pop-up appear, 

 


I have Microsoft Visual C++ 2015-2022 Redistriubtable - 14.36.32532 installed currently.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey WickedFeline, sorry to jump in here.

     

    I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Could you try installing the latest, stable version of the app from this page directly and let us know how it goes?

     

    If you have any security programs or 3rd party apps that could be causing issues running on your computer, you might need to temporarily disable it as well. 

    • WickedFeline's avatar
      WickedFeline
      Explorer | Level 3
      3 years ago

      Hi @Walter ,

       

      I uninstalled Dropbox and re-installed using the version from the link provided, same issue. I then performed the Advanced Installation steps, including removing Registry Entries and Dropbox items from System folders, and the same issue.

       

      Contents of the log file:

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 182.3.6273
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
      bn.is_frozen: True
      machine_id: 1a49cc59-f1b9-44df-b13c-26ae8ec30c89
      pid: 9828
      cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      HOME: None
      appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
      real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      dropbox_path: 'E:\\Dropbox'
      real_path='E:\\Dropbox'
      mode=0o40555 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
      mode=0o100777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6273\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6273\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
      not found
      parent not found
      TMP: C:\Users\*\AppData\Local\Temp
      TEMP: C:\Users\*\AppData\Local\Temp
      tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
      real_path='C:\\Users\\*\\AppData\\Local\\Temp'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5369, in _setup_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 965, in result
      File "desktop/dropbox/sync_root/manager.py", line 330, in convert_root
      File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 341, in migrate
      PermissionError: [WinError -2147024891] Access is denied

       

      As an aside, the previous version, that you says is a beta, came from https://www.dropbox.com/install .

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Let's try one more thing WickedFeline. 

         

        Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version. 

         

        If this doesn't work either, let me know if I can send you an email, thanks! 

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