Forum Discussion

mushanga's avatar
mushanga
Explorer | Level 3
2 years ago
Solved

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,

 
I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade to Dropbox Plus to use Passwords' window.
 
Please advise.
 
Many thanks,
 
Matt
Dropbox Passwords
iOS

12 Replies

Replies have been turned off for this discussion
Show More
  • mushanga's avatar
    mushanga
    Explorer | Level 3
    2 years ago

    Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

     

    Thanks

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi mushanga ,

     

    Thanks for reaching out to us. 

     

    Quick question are you only using the app on this phone? Or have you used it on other phones too . 

     

    Just trying to get a better idea to help you out.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!