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Forum Discussion

keri h.1's avatar
keri h.1
Explorer | Level 4
9 months ago
Solved

I changed my user name after installing the Dropbox app and now it won't launch

I have a new laptop (MacBook Air - M4), running the latest Sequoia. I migrated everything over from my former system, which included Dropbox. Day-1, all was running fine.  Day-2, I needed to chan...
desktop
Error Messages
Mac
sync
  • keri h.1's avatar
    keri h.1
    Explorer | Level 4
    9 months ago

    That worked! Thanks

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hi keri h.1 and welcome to the Dropbox Community. I am glad to see that you got your issue resolved after an advanced reinstall suggested by our amazing Super User Rich.

      By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.

      If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

      T 😺 (Dropbox Community Manager)

  • Dave C.49's avatar
    Dave C.49
    Explorer | Level 3
    9 months ago

    This only works if you know all the files are already in dropbox. For me, I have files that never made it to dropbox online and I can't recount every file that was created. as i am upgrading fro an old MAC iOS that went dormant when dropbox moved on. How do we do a complete virgin reinstall and sync the files that missed the boat and are still in the dropbox file structure? A reinstall of dropbox does not work and again I can not use the terminal to delete the dropbox folders.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey Dave C.49 - sorry to hear you're having issues with this.

      When you say files that never made it to Dropbox online, are you referring to files that you had copied or moved into your Dropbox folder before performing the upgrade from your old Mac OS?

      Also, when you say you can't use the terminal to delete the Dropbox folders, are you referring to the advanced reinstall?

      Let us know more information  and we'll take it from there.

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