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Leonardotellaroli's avatar
Leonardotellaroli
New member | Level 2
2 months ago

I get an err_connection_refused error when trying to access the Dropbox website.

Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com

the connection works from other devices (iPhone / iPad) connected via the same WiFi network

i tried clearing cookies and browser history but this does not solves the

do you have any idea on what may be causing the issue?

account access
Error Messages
File access
Web

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Leonardotellaroli wrote:

    Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com

    It's your antivirus/firewall. There have been reports of Avast and (I think) Norton causing connecting issues when trying to access dropbox.com. Temporarily disable your antivirus/firewall and try again. If that resolves it you may need to add an exclusion for Dropbox.

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