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Forum Discussion

Richard P.44's avatar
Richard P.44
Helpful | Level 7
8 years ago
Solved

I get an error message that Windows System Restore failed?

Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
desktop
Setting up the apps
windows
  • radical_exponent's avatar
    radical_exponent
    3 years ago

    Hi everyone,

     

    We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.

     

    Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Glad to hear you managed to resolve your concern in the end Richard P.44! 

Should you ever come up with a question - or issue for that matter - please let me know.

Thanks for using Dropbox and have a lovely day ahead! 

DeeRoche's avatar
DeeRoche
Helpful | Level 6
7 years ago

I am having the same problem.  I followed Richard's instructions, i.e.; uninstalled Dropbox, and reran System Restore from Safe mode.  I am still getting the placeholder.bat error.

Any other thoughts on this?

Thanks in advance,

dee

I see a very painful Windows Reset in my future.

  • DeeRoche's avatar
    DeeRoche
    Helpful | Level 6
    7 years ago

    I did some testing after I did a Windows Reset and reinstalled all my apps.

    first test:

    1. created a System Restore point (with Dropbox installed.)
    2. uninstalled Dropbox
    3. attempted a Safe Mode recovery
    4. results: Recovery failed with "Placeholder.bat error"

    second test:

    1. uninstalled Dropbox
    2. created a System Restore point
    3. attempted a Safe Mode recovery
    4. results: Recover succeeded

    The results indicate that it's not the restore process that is failing, but the Restore file created with Dropbox installed.  This is a VERY bad result for both of us.

    I wouldn't put it past MS to do this on purpose, given that you are a competitor for their OneDrive, but this is untenable for me.  I have a very tight deadline, and I have wasted 3 days on this process because Dell sent me a crap update.

    It is sad to say, given that your software has saved me from myself more than once, but we must part company.  I need valid Restore points.

    • Richard P.44's avatar
      Richard P.44
      Helpful | Level 7
      7 years ago

      I see my answer awhile back is shown as the accepted solution - but I havent been able to get System Restore to work since then.

      I am heavily dependent on Dropbox for work so I cant move elsewhere for cloud storage - so I now make regular system image backups which is a work around

      Like DeeRoche I do think this is something Dropbox need to resolve

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Hey there folks, thank you for this feedback!

        I will make sure your comments are passed along to our dev team for future consideration.

        If there's anything else I can do in the meantime, do let me know please.

    • kydimos's avatar
      kydimos
      Helpful | Level 6
      6 years ago

      Wish I had know this before installing Dropbox. Dropbox messing up the Windows System Restore is an absolute app killer. Buy

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