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Windows 11 - device not supported message
After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this.
Then I downloaded the normal dropbox app (148.4.4519). After installation I got the error message "Your computer is not supported" when logging in. Under Windows 10 dropbox performed correctly.
I don't have ARM, but Intel i5. What could be wrong?
Hey Diederick1, I hope you’re doing well.
Is there any chance that Dropbox is running in compatibility mode perhaps?
You can check that by right clicking on the Dropbox app and going to its properties.
Let me know what you find!
7 Replies
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- Megan
Dropbox Community Moderator
Hi Diederick1, let's see what we can find on this!
Can you send me a screenshot of the message you see on your end, please?
Have you removed the S-mode following Microsoft's info found online?
Let me know more!
Hi Megan,
The message I see is this:
My Windows 11 is not running in S-mode:
- Walter
Hey Diederick1, sorry to jump in, but could you try these steps to switch out of S mode on your computer?
Once this is done, make sure to reboot your device and install the desktop app from this page.
If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected computer.
Thanks Walter for dropping in.
I can't follow the steps to switch out of s-mode:
But that's probably because my computer is not running in s-mode. Also MS says it is not in s-mode:
Moreover I also followed twice the steps for advanced reinstall of Dropbox.
I also unlinked my device from dropbox, and since this was the only device left, the number of linked devices can't be the cause for the problem either.
The version of the app is freshly downloaded from the recommended site.
Everything goes well, until signing in: same error message appears 'device not supported.
- Nancy
Hey Diederick1, I hope you’re doing well.
Is there any chance that Dropbox is running in compatibility mode perhaps?
You can check that by right clicking on the Dropbox app and going to its properties.
Let me know what you find!
Thanks Nancy,
Three times is right.
Windows architecture is sometimes hide and seek. We won again! 😁
- Nancy
That’s excellent news, Diederick1! I’m really happy to hear that.
If you need something else, I’ll be around the forum.
I hope you have a great rest of the week!
