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Forum Discussion
Richard P.44
7 years agoHelpful | Level 7
I get an error message that Windows System Restore failed?
Hi
When I run Windows System Restore it fails with this error message
System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) wit...
- 2 years ago
Hi everyone,
We're testing out some changes in v182 (currently in beta) that should hopefully help with this. Let us know if you continue to run into problems.
Thanks
JacobRusso
2 years agoCollaborator | Level 8
I received an email stating that; "A reply to a topic you are following has been accepted as a solution!" However, I did not see any comments from anyone validating that System Restores work properly now. Has anyone actually tested this?
radical_exponent
Dropbox Engineer
2 years agoTo clarify, we weren't able to reproduce this internally, so it's a little uncertain what's going wrong - and that also means we weren't able to fully verify the fix. In my testing, system restores all worked fine (both before and after the fix).
To answer your earlier question, we went thru the posts in this thread, collected a list of the likely offending files, and made sure we proactively clean those up from the .dropbox.cache folder - such that they can't possibly interfere with the system restore (they don't exist!). Supposing our theory on what's causing this is correct, that should fix it, at least when restoring to a point _after_ the updated Dropbox client has run this cleanup proceedure.
If anyone is still able to reproduce this, that would be helpful to know.
- greg04222 years agoHelpful | Level 6
To clarify: The fix was something that either Microsoft or Dropbox could have implemented. It was more on Microsoft though because System Restore shouldn't crash because of one App. I filed a bug on this using Microsoft's Feedback Hub and they appear to have fixed it.
- PhylumUp2 years agoExplorer | Level 3
I had this happen on Windows 10 version 22H2, with the one exception that the offending file was placeholder.ico rather than placeholder.bat.
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