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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there 3putts, thanks for checking in with us - let's see what we can find. 

As a first step, could you check if you're on a Basic account by going to your Plan tab, as well as how many devices you have linked in your Security tab?

Let me know how it goes!

  • 3putts's avatar
    3putts
    New member | Level 2
    6 years ago

    Hi there - yes dropbox basic and I had 2 laptops and 2 of the same phone connected and one of the same phone still not yet completed downloading the app. I have deleted all the phones.

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