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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Sue6's avatar
Sue6
New member | Level 2
6 years ago

I have the exact same problem.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey Sue6, thanks for nudging us on this thread, and sorry to hear that you're also having trouble with this error message. 

 

Just to make sure that we cover as much initial troubleshooting ground as possible, could you:

  • Send me a screenshot (without any personal info) of the error message?
  • Check if you're on a Basic account by going to your Plan tab?

Let me know what you find!

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