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Forum Discussion

3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
LMDLMD's avatar
LMDLMD
New member | Level 2
6 years ago

After updating to the newest version of Dropbox Android app, I can no longer sign in to Dropbox on my Samsung tablet. I get the following error:

 

Sign-in failed, unknown error, please contact customer support.

 

I have unlinked all devices except one. Any help is appreciated!

 

Thank you, LMD

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey there LMDLMD, I hope you're having a good day so far!

 

So I can have a better idea of the issue that you're having, please let me know the following:

  • Which version of the app do you have installed? eg. 184.2.8
  • What OS version is your device running?
  • Do you get the same error when signing into your account via the website?

Let me know and we'll take it from there!

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