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3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
antoninog's avatar
antoninog
New member | Level 2
6 years ago

Ciao,

I am have a basic Dropbox account.

This morning I changed the pricipal Gooogle account in my android mobile (HTC U ULTRA), the dropobox app requested to login, but after it raises an error, see  https://www.dropbox.com/s/vjj62apjqecwzhw/ErrrorMessage.jpeg?dl=0

 

Then as you suggested in other post I removed 2 devices configured in my dropbox account, now I have only 1

see: https://www.dropbox.com/s/lpv3yabtnhqeih1/Deices.png?dl=0

 

But I still have problem in login from dropbox app. for you reference this is the version of dropbox for android app, see https://www.dropbox.com/s/gxa6cq7waa4hk54/DropBoxMobileVersion.jpeg?dl=0

 

Thanks for you support and let me know if you need further info.

Antoninog

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there antoninog, thanks for reaching out to us here!

     

    I've just moved your post here as it seems like you're getting the same error message as mentioned here.

     

    Please check out my post above and let me know if you have any questions.

     

    Cheers!

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