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3putts's avatar
3putts
New member | Level 2
6 years ago

I got an error "Sign in failed" when I tried logging in to my mobile

"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into D...
account access
Error Messages
Mobile
Setting up the apps
Sammzie92's avatar
Sammzie92
New member | Level 2
6 years ago

I am always getting an error on my android htc whenever i try to login to the dropbox app. What could be the issue and how do i work around it?
The error is Sign-in Failed, Unknown error, please contact support.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Sammzie92, thanks for messaging the Community!

     

    What version of Android are you running, and does it meet the minimum requirements according to this page?

     

    Could you try to uninstall the app, reboot the device, and reinstall it again to see if this helps?

     

    Let me know how it goes!

    • Sammzie92's avatar
      Sammzie92
      New member | Level 2
      6 years ago
      I am running on android 8 on a HTC..I have done all the steps you mentioned but I still cant access dropbox on the android app. I am however able to access the account over web

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