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Forum Discussion

tianaxx's avatar
tianaxx
New member | Level 2
2 months ago

I keep seeing a "Couldn't start Dropbox" error message on Windows 11.

bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: 63673531-f177-4f51-9d84-bceb2836bb9f pid: 24720 cwd: 'C:\\Windows\\system...
desktop
Error Messages
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Welcome to our Community, tianaxx! Hope you’re doing well. 

Do you have any antivirus/firewall programs running on your device at the moment? If you do, please disable them temporarily and reinstall the Dropbox app. 

Are you getting the same error message then? 

Other than that, I can see you’ve also reached out to our support team in the meantime, so I’ve left them an internal note on your behalf, as well.

Keep me in the loop for any updates.

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