Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

madsaj's avatar
madsaj
New member | Level 2
3 months ago

I lost my Dropbox folder after my hard drive crashed. What can I do to get it back?

Recently my hard drive crashed and I lost my Dropbox folder on my desktop.  I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Drop...
desktop
Folders
sync
windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
madsaj wrote:

It was suggested that I download the Dropbox app for desktop but was told I was trying to add another version of the app that wasn't allowed for my basic account.

If you have exceeded the device limit that Megan mentioned, just remove the existing device from your Security page first, then install the app. Even though it's the same device, Dropbox sees it as a new computer. Think of it more like installations, rather than devices.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!