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RobSm's avatar
RobSm
Explorer | Level 3
29 days ago

I see a new empty Dropbox account after reinstalling macOS Sequioa.

Application Affected
Dropbox .)
Device
iMac 
Operating System/Browser (if using the web)
(sequoia)
Dropbox App Version (if using the app)

Hi. 

I had to re-install sequoia and consequently everything else.  

The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my existing account . 

This happens even when I'm logged in online and use the option to instal there under account data  or if I just download the dmg after a search elsewhere.

I'm at a loss as to what to try next. All suggestions appreciated

account access
desktop
Mac

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hi RobSm​!

    Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Thanks for posting on our Community today, RobSm.

    This sounds quite peculiar indeed, so let’s have a look. 

    First off, can you send me a screenshot of the Apple-related account that you mention in your post? 

    What do you see exactly, if you try to log out of the new Dropbox account and sign back in to your old one instead?

    Keep me posted.

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