I see a runtime error from DropboxUpdate.exe every time I boot my Windows 11 device.

I got this error today, Sat 17th Aug 2024. Dropbox tooltip says "DropBox 205.4.5765". Windows 10 Home. There was a Windows update yesterday. Has this caused a problem? Will this persist? What is the cause? I have had this error in the past as well. Why does it keep recurring?

Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading. 

Can you take a look at the article here, to see if it helps?

Thanks for your reply Hannah. I don't fully understand all the technicalities of the article, but it looks like Windows Defender (my only anti-virus) may be regarding some of the Dropbox code as potentially malicious, and preventing it from running properly. I will investigate how I might be able to set up an exception in Defender so it ignores the DLL in question, and hopefully that will fix things.

I'm having the same issue - Windows 11 - I've been having it for a couple of months.  It happens mostly after not using my system for a while and my screen is blank and I come back to it to login.

Hey xtianp, sorry to hear that.

Did you have the time to take a look at the article I linked in my previous reply on this thread?

Hi Hannah 😊

Thank you for your reply.  I did look at the article but I don't have any weird software installed.  The security software is the standard that comes with Windows, nothing fancy.

The latest version of DropBox is installed, 9/18/2024.

Hi xtianp, could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

Hi Jay,

I have now done that.  I will post if it happens again.

Thank you