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Solved
I see an error that the Dropbox app isn't available to install on my Android 13 tablet.
Application Affected
Dropbox app from play store Device
Modio tablet Android version 13 Operating System/Browser (if using the web)
I am accessing online Dropbox using chrome. Dropbox...
Hey EstherKitheka, hope you don't mind me jumping in for a second.
After reviewing your tablet's info, it appears that while it reports Android 13, the underlying system is using an older kernel version. Android 13 devices typically run a newer kernel. This mismatch can prevent certain apps, including Dropbox, from being available in the Google Play Store.
It is also possible that your tablet is not Play Protect certified. Devices that are not certified may not be compatible with some apps, even if they appear to run a supported Android version.
You can verify your device certification status with the following steps.
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Settings.
- To check if your device is Play Protect certified, tap About.
You can read more about Play Protect certified apps here. Google provides more info if you have additional questions on that side.
If your tablet is Play Protect certified, let us know!
Yes I am still getting the same error even after restarting the tablet.
Dell_Dropbox
Community Manager
Community ManagerHey EstherKitheka, hope you don't mind me jumping in for a second.
After reviewing your tablet's info, it appears that while it reports Android 13, the underlying system is using an older kernel version. Android 13 devices typically run a newer kernel. This mismatch can prevent certain apps, including Dropbox, from being available in the Google Play Store.
It is also possible that your tablet is not Play Protect certified. Devices that are not certified may not be compatible with some apps, even if they appear to run a supported Android version.
You can verify your device certification status with the following steps.
- Open the Google Play Store app .
- At the top right, tap the profile icon.
- Tap Settings.
- To check if your device is Play Protect certified, tap About.
You can read more about Play Protect certified apps here. Google provides more info if you have additional questions on that side.
If your tablet is Play Protect certified, let us know!
Hi, I confirmed my tablet is not play protect certified. However I am still not able to make any edits on Dropbox online. Could it still be because of the same issue? I don't get an option of opening excel files using excel webs. I can only download the files and even after it's a read-only file.
- Nancy
Dropbox Community Moderator
Are you accessing the Dropbox website on the same tablet or a different device?
If the former, please try to edit your Excel files on a different device and let me know if you see the same behavior.
- Nancy
Sorry for nudging you here, EstherKitheka. I just wanted to make sure that you’re not having the same issue on another device, that’s Play Protect certified.
