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Christos K.'s avatar
Christos K.
Helpful | Level 5
1 month ago

I see no menu after clicking on the Dropbox tray icon on Fedora 43.

Application Affected Dropbox Tray Icon Device ThinkPad 230 Operating System/Browser (if using the web) Linux Fedora 43 Dropbox App Version (if using the app) Dear all, after losi...
desktop
Install
Linux
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey bdmoakley, thanks for bringing this to our attention! 

Give me some time to check for additional details on this, and I'll reply as soon as I have more info. 

Thanks a bunch, hang tight! 

bdmoakley's avatar
bdmoakley
New member | Level 2
1 month ago

Hi Megan,

Thanks for looking into this for me. Being ever the tinkerer, I was doing some google searches for the issue and managed to stumble into a solution. 

I found this reddit discussion about the issue:

https://www.reddit.com/r/Ubuntu/comments/12z271n/2304_dropbox_icon_is_not_clickable/

This comment solved the problem for me:

It appears that one needs to have the AppIndicator and KStatusNotifierItem Support gnome extension installed for the Dropbox menu to work.

However the menu no longer works after Powering Off or doing a Restart. However other forums state that the menu is restored after locking the screen by pressing "Windows+L" or "Super+L" and then unlocking the screen again. This has worked for me.

It seems that Dropbox does not play well with some gnome extensions such as Dash to Panel. However the aforementioned Lock screen trick works with Dash to Panel enabled.

I followed their advice and locked my system, then unlocked it. Voilà, I can access the settings now! Happy days are here again. This sounds more like an issue on the gnome side of things. Thank you for looking nonetheless. It may be beneficial to let users know in the installation documentation about this edge case. In any case, you have this post for reference when it appears again.

Thanks again for your time!

Regards,
Brian

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi Christos K., scarbosheep, bdmoakley, I've sent you separate emails, please could you reply to them when you get a chance?

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