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wensleydale's avatar
wensleydale
Helpful | Level 6
2 hours ago

I seem to have two Dropbox folders after updating to File Provider

Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connec...
desktop
Folders
Mac
sync
wensleydale's avatar
wensleydale
Helpful | Level 6
2 hours ago

I now see that I have two Dropbox folders. 

One is at  ~/Dropbox. This is syncing but has no sync icons.

The other is at ~/Library/CloudStorage/Dropbox. This one has sync icons but does not sync, and gives me the error message above. Finder says it is an unlinked Dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hi there, wensleydale, thanks for reaching out to us.

    This seems like it got a bit complicated, but let's see if we can try to figure out what happened.

    Can you open the "sync" tab in your Dropbox preferences and check what the app thinks the actual location of your Dropbox folder is?

    Also, what do you see when you hover over the Dropbox icon in your menu bar?

    Let me know what you find and we'll go from there.

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