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wensleydale's avatar
wensleydale
Helpful | Level 6
3 hours ago

I seem to have two Dropbox folders after updating to File Provider

Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connec...
desktop
Folders
Mac
sync
wensleydale's avatar
wensleydale
Helpful | Level 6
1 hour ago

Hi Hannah, thanks for your reply.

The app says the folder location is /Users/myname/Dropbox. This is the one that is syncing but has no sync icons.

Hovering over the Dropbox icon shows
"Dropbox 242.4.5815 
Up to date"

In case of misunderstanding: on this Mac, Dropbox is not now on File Provider. I did try to update a week ago, but that caused syncing to get stuck, and on the advice of your bot (conversation ID #26089188) I went back to the old ways. The app then worked OK for a few days.

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