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Sung Ching hsun's avatar
Sung Ching hsun
New member | Level 2
9 months ago

I signed up with the wrong email address. Can you help me regain access to my account?

Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Sung Ching hsun wrote:

Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access.

You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

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