Forum Discussion

dougt12's avatar
dougt12
New member | Level 2
10 months ago

I tried using backup and got the "move documents folder back to default location" message.

I have muddled through online support for 2 weeks to no avail... they sent an email saying to move dropbox back to C:\ and documents folder back to c:\users\dougt which should be  my default location...
desktop
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey there dougt12 let's jump right into this!

Since you mentioned that you've already contacted our Support about this, could you send me your ticket number reference? 

I'd like to have a look at the troubleshooting steps provided there, and check the progress of the ticket.

Thanks a bunch!

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