Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

User134679's avatar
User134679
Helpful | Level 6
6 years ago
Solved

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
desktop
Setting up the apps
Uninstall
windows
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for those screenshots User134679.

 

Can you drag and drop a file or folder from the "My PC > Desktop" folder to your actual Desktop and let me know if that removes it from Dropbox and keeps it only on your Desktop?

User134679's avatar
User134679
Helpful | Level 6
6 years ago

Hi Daphne 

 

I cant.. Beacuse when i create new file in My PC> Desktop it create on my Normal desktop too so it writes to me that I already have a folder named like this on the desktop.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!