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User134679's avatar
User134679
Helpful | Level 6
6 years ago
Solved

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
desktop
Setting up the apps
Uninstall
windows
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Try removing the device from the site so that it is no longer linked to the account.

Could you attach a screenshot showing the Properties of the Desktop folder showing that there is no Location tab?
Larsn's avatar
Larsn
Helpful | Level 6
5 years ago

Sorry, I must have looked in the wrong place.

I found the Location Tab, and clicked the 'Restore Default' tab, but nothing changed.

The path shown before, which was the correct one, was the same after.

I still have the issue with files and folders having the Dropbox in the pathway.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If that's the case, then it sounds like you haven't disabled the computer backup feature fully.

    Can you see if any devices are still linked to your account from here?
    • Larsn's avatar
      Larsn
      Helpful | Level 6
      5 years ago

      This is what it shows.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Okay, it looks like only the mobile app is installed on a phone.

        What is the file path you're seeing in Explorer? Are you able to move files out of the Dropbox folder directly?
    • EdNewbold's avatar
      EdNewbold
      Explorer | Level 4
      4 years ago

      This is what appears when I try to get rid of a share.   It says at the top "FAILED".  And I have waited for HOURS.  What's the deal Dropbox??? -Ed Newbold-

       

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