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User134679's avatar
User134679
Helpful | Level 6
6 years ago
Solved

I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

Hi!   I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel a...
Computer Backup
desktop
Setting up the apps
Uninstall
windows
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for that User134679, and for sticking with me here while we look into this!

     

    Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

     

    To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

    1. Right click the Desktop folder
    2. Choose "Properties"
    3. Go to the "Locations" tab
    4. Choose to reset to default location.

    This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

     

    If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there anonymous, sorry to hear about this.

 

Could you send us a screenshot of where you're spotting Dropbox in your file or folder paths so that we can have a visual too?

 

Also, did you enabled the Dropbox Backup feature at some point in the past perhaps?

Anonymous's avatar
Anonymous
3 years ago

It may have been automaticly enabled. I have been able to relink all of the pathways for the default libraries, but the dropbox folder is still being generated and used as the native folder for any taken photos i.e. the screenshots.

 

      

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi anonymous, in the Dropbox folder where you see the Document, Music, Pictures and Videos folders, could you try getting the same properties tab from there for one of those folders?

  • Anonymous's avatar
    Anonymous
    3 years ago

    Yes,

     

    I can access the location in the properties tab. Should I try remapping that pathway and then after moving those files delete the folder?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    First, could you try clicking the button in that image for restoring the default location, to see if this helps?

  • Anonymous's avatar
    Anonymous
    3 years ago

    Fixed!

     

    Thank you, I moved the files that kept making the folder again and relinked the others.

     

    I appreciate the help.

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