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louieb3's avatar
louieb3
Explorer | Level 3
3 months ago

I'm being asked to update my desktop app to the latest version, but the update fails.

Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App...
desktop
Notifications
windows
louieb3's avatar
louieb3
Explorer | Level 3
3 months ago

Hi Nancy,

Tried your suggestion and I'm getting the same result with all of the windows downloads on the link you provided (I tried standard, offline 64 and offline 32). Also tried this link How to run an advanced reinstall of Dropbox - Dropbox Help with no luck. Anything else I can try? This was working well for me for years without issue. It probably would have worked still if I just ignored that update prompt but I kept getting it each time I started my PC.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hmm, I see. Thanks for giving that a try in any case. 

    Can you send me a screenshot of what you see exactly on your end, while trying to update your Dropbox app? I’d like to have a visual and go from there.

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