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Forum Discussion

louieb3's avatar
louieb3
Explorer | Level 3
3 months ago

I'm being asked to update my desktop app to the latest version, but the update fails.

Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App...
desktop
Notifications
windows
dm41's avatar
dm41
New member | Level 2
3 months ago

Same here. Both online and offline installer starts, then quits without any error message.

(Windows 10 Pro 22H2, current app version 216.3.4387)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey dm41, happy Monday! 

I was wondering if you've tried the steps that Mark provided in order to perform an advanced reinstall. If so, how did it go? 

Keep me posted!

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