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yuliyan733
9 years agoExplorer | Level 3
I'm getting an error message on my desktop app
bn.BUILD_KEY: Dropbox bn.VERSION: 27.4.22 bn.DROPBOXEXT_VERSION: 16.0 bn.is_frozen: True machine_id: failed pid: 12728 cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1' real_path...
Patrick W.4
11 years agoNew member | Level 1
i get an error message. please help
Couldn’t start Dropbox
This is usually because of a permissions error. Errors can also be caused by your home folder being stored on a network share.
bn.BUILD_KEY: Dropbox
bn.VERSION: 2.10.52
bn.DROPBOXEXT_VERSION: 24
bn.is_frozen: True
pid: 3108
cwd: u'C:\Users\Steve\AppData\Roaming\Dropbox\bin'
real_path=u'C:\Users\Steve\AppData\Roaming\Dropbox\bin'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
HOME: None
appdata: u'C:\Users\Steve\AppData\Roaming\Dropbox\instance1'
real_path=u'C:\Users\Steve\AppData\Roaming\Dropbox\instance1'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
dropbox_path: u'C:\Users\Steve\Dropbox'
real_path=u'C:\Users\Steve\Dropbox'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
sys_executable: 'C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe'
real_path='C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe'
mode=0100777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
trace.file: 'C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe\dropbox\boot_error.pyc'
real_path='C:\Users\Steve\AppData\Roaming\Dropbox\bin\Dropbox.exe\dropbox\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Steve\AppData\Local\Temp
TEMP: C:\Users\Steve\AppData\Local\Temp
tempdir: u'c:\users\steve\appdata\local\temp'
real_path=u'c:\users\steve\appdata\local\temp'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 2443, in main_startup
File "dropbox\client\main.pyc", line 1399, in run
File "dropbox\client\main.pyc", line 1568, in load_config
File "dropbox\client\databases.pyc", line 247, in load_dropbox_config
File "contextlib.pyc", line 24, in exit
File "dropbox\client\databases.pyc", line 158, in new_config_file
WindowsError: [Error 5] Access is denied
isaac s.3
11 years agoNew member | Level 1
Hi
i'm having the same problem and cannot resolve it with the information given. Can you help?
Thanks
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