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I'm getting an error message on my desktop app
bn.BUILD_KEY: Dropbox
bn.VERSION: 27.4.22
bn.DROPBOXEXT_VERSION: 16.0
bn.is_frozen: True
machine_id: failed
pid: 12728
cwd: u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1'
real_path=u'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.65.1'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
HOME: None
appdata: u'C:\\Users\\ychj\\AppData\\Local\\Dropbox\\instance1'
real_path=u'C:\\Users\\ychj\\AppData\\Local\\Dropbox\\instance1'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
dropbox_path: u'C:\\Users\\ychj\\Dropbox'
real_path=u'C:\\Users\\ychj\\Dropbox'
not found
parent mode=040777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0100777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe\\dropbox\\client\\ui\\common\\boot_error.pyo'
not found
parent not found
TMP: C:\Users\ychj\AppData\Local\Temp
TEMP: C:\Users\ychj\AppData\Local\Temp
tempdir: u'c:\\users\\ychj\\appdata\\local\\temp'
real_path=u'c:\\users\\ychj\\appdata\\local\\temp'
mode=040777 uid=0 gid=0
parent mode=040777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 572, in wrapper
File "dropbox\client\main.pyo", line 4579, in finish_dropbox_boot
File "dropbox\client\main.pyo", line 4739, in on_fresh_link
File "dropbox\client\main.pyo", line 4757, in create_dropbox_folder
File "dropbox\client\main.pyo", line 878, in safe_makedirs
File "dropbox\overrides.pyo", line 249, in makedirs
WindowsError: [Error 5] : u'C:\\Users\\ychj\\Dropbox'
3f109bae2a8d3526357b47ba0aaebd98
16 Replies
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Yes,
We must change HKEY_CURRENT_USER / Software / DropBox
DropBox .I use Google Translate, but you should be able to find where to go.
I tried this option previously, and just now. In fairness, the translation does not fit the command options that I have. So, it is possible that I am not following your instructions properly. However, if I follow as I suspect I should, then It is not working for me. I continue to get the following:
[get_extra_trace_info failed]
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 688, in boot_error
File "dropbox\client\main.pyo", line 4727, in get_dropbox_path
AttributeError: 'NoneType' object has no attribute 'get_dropbox_path'Original traceback:
Traceback (most recent call last):
File "dropbox\client\main.pyo", line 4989, in main_startup
File "dropbox\client\main.pyo", line 1940, in run
File "dropbox\client\main.pyo", line 950, in startup_low
File "dropbox\client\multiaccount\instance_database.pyo", line 845, in __init__
File "dropbox\client\mapreduce.pyo", line 65, in __init__
File "dropbox\client\mapreduce.pyo", line 111, in new_user_key
File "dropbox\keystore\keystore_win32.pyo", line 73, in store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 80, in _store_versioned_key
File "dropbox\keystore\keystore_win32.pyo", line 179, in _encrypt_payload
File "pynt\helpers\crypt.pyo", line 30, in protect_data
FormattedWindowsError: [Error 5] Access is denied.
fd770900bf7d68c71851b473a1c318a1No, (re)giving myself all permissions on the Dropbox registry entry did not fix the problem. I get the same error log as Monica.
I had the same problem using windows 7 Pro – 64 bit.
After almost a week of desperate attempts, finally I solved it!
Now…I’m not sure it is the safer solution and the only way to fix it… do it at your own risk!
Actually the problem was related with privileges. But the configuration of the folders was ok (according to DB customer service instructions).
What I did was [my OS is not in English…hope you can follow me]:
- Completely uninstall previous version of DB (also deleting registry keys and so on…)
- Restart the computer
- Reinstall the latest version of DB
- Restart the computer
- Exit from DB (if it is running. Check if the DB icon is there on the icon tray)
- Enter the DB folder. In my case it is in C:/ProgramData (x86)/Dropbox
- Enter ‘client’ folder
- Then right click on dropbox.exe --> properties --> compatibility --> click at the bottom on ‘run this program as administrator’.
Hope this can help. Let me know.
AA.
The solution by@alberto worked for me. In fact, I had gone through all the steps mentioned by many posters, including: setting permissions, uninstalling/reinstalling the app, resetting permissions again. The problem I was having was a missing file: databases.pyo, which was causing an "access denied" error. I created an empty text file and renamed it "databases.pyo" and then started dropbox.exe as an admin.
It worked...
- Jane
Dropbox Staff
