Forum Discussion

lbenioff25's avatar
lbenioff25
New member | Level 1
10 months ago

I'm getting an "Installation failed" error on my macOS 15.3.1 computer.

I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1.  If I run the Full Desktop I get this message. If I run the Offline installer once the password is enetered nothing else ha...
Install
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey lbenioff25 - sorry to hear you're having issues with this.

If you made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing issues, can you please try the offline installer from this page directly and let me know how it goes when you try to install as outlined here?

Thanks!

  • JFlive's avatar
    JFlive
    New member | Level 1
    10 months ago

    Hi Walter I am having the same issue when Mac Sequoia 15.3.1 (24D70) was downloaded. When my computer restarted it said that dropbox could not be installed on that version. I am even having trouble with the offline version you've linked. Do you have an updated version that will help with the 15.3.1 issue?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey JFlive - sorry to hear about this.

      Could you please try the installer from this page and let me know how it goes?

      If you still get the same results, please send me a screenshot of the error you're getting so that we can have a visual too.

      • JFlive's avatar
        JFlive
        New member | Level 1
        10 months ago

        Thanks, Walter. After some trouble shooting the initial download "offline" page worked for me! I will keep this second page handy if there are any other issues. MUCH APPRECAITED!

  • lbenioff25's avatar
    lbenioff25
    New member | Level 1
    10 months ago

    Walter - I tried both the offline and the desktop version.  Once I double-click and the user enters their password nothing more occurs.

  • mahdichavoushi's avatar
    mahdichavoushi
    New member | Level 2
    10 months ago

    dropbox stoped working on MacOS 15.3.1  !!!!!!!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey mahdichavoushi, sorry to hear about that!

      Would you be able to share some additional info with me? 

      When did this behavior start, and do you see any specific errors when trying to open the app? If not, then what happens? 

      Keep me posted, and we'll take it from there!

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