Forum Discussion

lbenioff25's avatar
lbenioff25
New member | Level 1
10 months ago

I'm getting an "Installation failed" error on my macOS 15.3.1 computer.

I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1.  If I run the Full Desktop I get this message. If I run the Offline installer once the password is enetered nothing else ha...
Install
Mac
JFlive's avatar
JFlive
New member | Level 1
10 months ago

Hi Walter I am having the same issue when Mac Sequoia 15.3.1 (24D70) was downloaded. When my computer restarted it said that dropbox could not be installed on that version. I am even having trouble with the offline version you've linked. Do you have an updated version that will help with the 15.3.1 issue?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey JFlive - sorry to hear about this.

Could you please try the installer from this page and let me know how it goes?

If you still get the same results, please send me a screenshot of the error you're getting so that we can have a visual too.

  • JFlive's avatar
    JFlive
    New member | Level 1
    10 months ago

    Thanks, Walter. After some trouble shooting the initial download "offline" page worked for me! I will keep this second page handy if there are any other issues. MUCH APPRECAITED!

    • lbenioff25's avatar
      lbenioff25
      New member | Level 1
      10 months ago

      JFlive - Can you share the troubleshooting you did that enabled Dropbox to install?

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