Forum Discussion

lbenioff25's avatar
lbenioff25
New member | Level 1
10 months ago

I'm getting an "Installation failed" error on my macOS 15.3.1 computer.

I'm trying to install Dropbox on a MacBookPro18,3 with MAC OS 15.3.1.  If I run the Full Desktop I get this message. If I run the Offline installer once the password is enetered nothing else ha...
Install
Mac
SSteel's avatar
SSteel
New member | Level 1
10 months ago

I'm having the same issues! Tried both the online and offline downloads, disabling security/spam software, restarting computer, everything!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I’m sorry to hear this, SSteel. Is this the first time you're installing the Dropbox app on your computer or were you in the process of reinstalling it? 

    Also, to have a visual of the error you’re getting as well, can you send me a screenshot of what you see on your device?

    • SSteel's avatar
      SSteel
      New member | Level 1
      10 months ago

      In the process of re-installing! Here is the error message I got. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Thanks, SSteel! Appreciate it. 

        When reinstalling with the help of our offline installer, did you use the one provided in this page? if not, can you give this a go, too?

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