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knnnn's avatar
knnnn
Explorer | Level 3
2 years ago

I'm sending a document to be signed, but the user doesn't get notified

When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Dropbox Sign
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our Community, knnnn! Hope you’re well. 

 

Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesn’t get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account? 

 

Is the issue that you're sharing a file perhaps and the end user doesn't get the invitation?

 

Feel free to send me a screenshot as well of what you see after closing the document, and I’ll have a look. 

 

Let me know when you’re ready.

  • knnnn's avatar
    knnnn
    Explorer | Level 3
    2 years ago

    Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      So, is this happening for certain users, or all users that receive a sign request via the Signatures page? 

       

      Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? 

       

      Finally, do you know if they happen to have Dropbox accounts of their own?

      • knnnn's avatar
        knnnn
        Explorer | Level 3
        2 years ago

        It's happening to all users that receive a sign request via the Signatures page.

        When they check the spam accounts, they have not received any emails from dropbox. 

        And yes - they have their own dropbox account.

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