Forum Discussion

takefive99's avatar
takefive99
Explorer | Level 4
2 years ago

I'm still not eligible for File Provider on my Mac OS 15, why?

Hi.  I'm still not eligible for File Provider.  (Hoping to upgrade so I can access to the Office automatic save features.). Please help.   Some stats:   OSX 15 Dropbox Version 208.4.5824 ...
desktop
Install
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi takefive99, thanks for bringing this to our attention.

 

How many files do you have in your Dropbox folder in Finder currently, including any online-only files?

 

This will help me to assist further!

takefive99's avatar
takefive99
Explorer | Level 4
2 years ago

Sure.  When I click on get info on the Dropbox folder it says there are 159,819 items (4.32 gb) on disk.  thanks  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, takefive99! Since you mentioned being part of a Dropbox team, have you checked if the rest of the team members are having similar issues? If they do, is it possible your admin has disabled the migration for your team? 

     

    If that’s not the case, I’d like a screenshot of what you see under the Sync tab of your app’s preferences here.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!