Forum Discussion

takefive99's avatar
takefive99
Explorer | Level 4
2 years ago

I'm still not eligible for File Provider on my Mac OS 15, why?

Hi.  I'm still not eligible for File Provider.  (Hoping to upgrade so I can access to the Office automatic save features.). Please help.   Some stats:   OSX 15 Dropbox Version 208.4.5824 ...
desktop
Install
Mac
Setting up the apps
takefive99's avatar
takefive99
Explorer | Level 4
2 years ago

This could very well be the issue!  I will ask IT to make the change and report back.m. Thank you.

  • takefive99's avatar
    takefive99
    Explorer | Level 4
    2 years ago

    They made the change but there is no movement on my end.  I'll give the system some time to propagate.  If there is no change by tomorrow, I'll post in this channel.

    • takefive99's avatar
      takefive99
      Explorer | Level 4
      2 years ago

      Here is my current sync tab 

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot takefive99 

         

        Did you reboot your computer since your team's admin enabled the migration to the Dropbox for Mac OS on File Provider version?

         

        Also, has any member of your team been migrated to that version of the app yet? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!