Forum Discussion

takefive99's avatar
takefive99
Explorer | Level 4
1 year ago

I'm still not eligible for File Provider on my Mac OS 15, why?

Hi.  I'm still not eligible for File Provider.  (Hoping to upgrade so I can access to the Office automatic save features.). Please help.   Some stats:   OSX 15 Dropbox Version 208.4.5824 ...
desktop
Install
Mac
Setting up the apps
takefive99's avatar
takefive99
Explorer | Level 4
1 year ago

Thanks for your help so far.

FYI:  I have rebooted to no effect.  I believe everyone else on my team is on the same version.  I've asked but have had no reports of other successes in upgrading.

Here is the current error message (unchanged)

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey takefive99, I hope it's okay to jump in!

 

Can you also make sure that you've opted in to our early releases?

  • takefive99's avatar
    takefive99
    Explorer | Level 4
    1 year ago

    I just opted in and have v209.3.3602. Still not eligible.  thanks for your help!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      In that case, I'd recommend getting in touch with our support team directly at this point as they'll be better equipped to handle your request with account and device specific information takefive99 

       

      Let us know if you have anything else to ask or add in the meantime. 

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